CreationsByCassandra.com manages its inventory to ensure maximum product freshness for each order. We generally process and ship orders within 3 - 5 business days (does not include weekends and major holidays), with exception for larger or custom orders.

We conscientiously make every effort to process and ship your order in a timely and secure manner after we receive your payment. However, during very busy times, processing may take an extra day or two. We appreciate your understandiong in this regard. Any major delays will be posted on our site.

We reserve the right to adjust shipping times without prior notice.

Once we receive your order we log and queue it for processing. We notify you by email when your order is placed and again when your order is packaged and shipped. Your shipping email confirmation includes:

• summary of your order
• shipping date
• shipping carrier,
• tracking information if available
• other pertinent delivery information

Sorry, we do not ship via C.O.D. We also do not ship to post office boxes, APO/FPO addresses, or via international postal services. We suggest you have your order shipped to a friend or relative who can then forward it to you. We regret any inconvenience this may cause.

Delivery dates and times of your order are subject to the delivery criteria of our carriers. UPS and USPS offer varied and flexible delivery options that satisfy the requirements of most orders. Typically we are able to comply with your delivery needs within those parameters. If you have a special delivery requirement, please include it in the "Special Instructions" section on the order page. We will do our best to accommodate your request.

We can expedite processing and shipping for some items at an additional charge. This service is subject to our workload and product availability. Please contact us for details.

It is a rare exception that your order will be delivered after the specified delivery date. Should this occur and your order does not fit one of our "Delivery Exceptions" criteria, please contact us to arrange for a partial or full refund of your shipping charge.

• Severe Weather and Other "Acts of God": We will do our best to inform you of the situation and make alternate delivery arrangements if your delivery is delayed or rendered impossible because of inclement weather.
• Delivery Refused by Recipient: If the intended recipient refuses to accept your delivery, we will refund your purchase price less a 30% restocking fee and shipping charges if the package is returned to us in resale condition. However, we do not guarantee a refund if the package contains perishable goods.
• Recipient Absent at Time of Delivery: Please ensure that someone will be available to accept your delivery when it arrives, otherwise please use the "Special Instructions" section on our order page to specify a neighbor or other secure location where your package may be delivered. At their discretion, the delivery person may leave a message or secure your delivery in a safe place for the recipient to retrieve it when they return if the recipient is not available at the time of delivery.
• Incorrect or Incomplete Address Provided: Please ensure the "ship to" address for your delivery is correct and complete. Your delivery may be substantially delayed in the case of incorrect or incomplete address information, particularly deliveries to offices or apartment buildings. We will attempt to contact you as soon as we are aware of any difficulty with your delivery. If we are unable to reach you, we will attempt to contact the recipient to request a corrected address. We may assess additional fees if subsequent delivery attempts are required. Please be mindful that you, the customer, is responsible for the entire purchase if we receive an incorrect or incomplete address and the delivery is made. Creations By Cassandra™ is not responsible for deliveries to incorrect or incomplete addresses once the customer has verified the "ship to" location is correct.
• Packages Left in Offices or Mail Rooms: Products sent to businesses or buildings where deliveries must be made to a central mail room or receptionist may be delayed internally. Please ensure the intended recipient knows to expect your delivery so they may receive it appropriately upon arrival. We strongly advise you take added delivery precaution for more delicate or perishable merchandise.